Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request product information or samples
• Subscribe to our newsletter or updates
• Report adverse events or product complaints
• Communicate with us via email or phone
• Apply for career opportunities

This information may include:

• Full name
• Email address
• Phone number
• Postal address
• Professional credentials (for healthcare professionals)
• Medical license number (for healthcare professionals)
• Company/organization name
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit
• Device information

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Business Operations

• Respond to your inquiries and requests
• Process product information requests
• Provide customer support
• Send requested product literature and materials
• Process sample requests from healthcare professionals

2.2 Communication

• Send newsletters and updates (with your consent)
• Notify you about new products or services
• Provide important safety information
• Send regulatory communications when required

2.3 Regulatory Compliance

• Process adverse event reports
• Maintain pharmacovigilance records
• Comply with pharmaceutical regulations
• Respond to regulatory authority requests

2.4 Website Improvement

• Analyze website usage and performance
• Improve user experience
• Develop new features and services
• Conduct research and analytics

2.5 Legal Obligations

• Comply with applicable laws and regulations
• Protect our legal rights
• Prevent fraud and security threats
• Enforce our terms and conditions

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email delivery services
• Analytics and data analysis
• Customer relationship management
• IT support and security

These service providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Regulatory Authorities

We may share information with pharmaceutical regulatory authorities when required by law, including:

• Adverse event reporting
• Product quality complaints
• Regulatory inspections
• Safety surveillance

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.4 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Respond to government requests
• Protect our rights and property
• Ensure safety and security
• Prevent illegal activities

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data transmission is encrypted using SSL/TLS protocols
• Access Controls: Limited access to authorized personnel only
• Secure Storage: Data stored on secure servers with regular backups
• Regular Audits: Periodic security assessments and updates
• Employee Training: Staff trained on data protection practices

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention periods vary based on:

• Contact Inquiries: 2-3 years after last contact
• Adverse Event Reports: As required by pharmaceutical regulations (typically 10+ years)
• Marketing Communications: Until you unsubscribe
• Website Analytics: 26 months (Google Analytics default)
• Legal Requirements: As mandated by applicable laws

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request a copy of your data

6.2 Deletion

You may request deletion of your personal information, subject to:

• Legal and regulatory retention requirements
• Legitimate business purposes
• Ongoing contractual obligations

6.3 Marketing Communications

You can opt-out of marketing communications by:

• Clicking "unsubscribe" in our emails
• Contacting us directly
• Updating your preferences

Note: You will still receive essential communications related to your inquiries or regulatory requirements.

6.4 Cookie Preferences

You can manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies
• Receive notifications when cookies are set

7. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes (if applicable)

Your continued use of our website after changes constitutes acceptance of the updated policy.

11. Pharmacovigilance and Adverse Events

If you report an adverse event or product complaint through our website, we are legally required to:

• Collect and retain detailed information about the event
• Report to regulatory authorities as required
• Maintain records for extended periods (typically 10+ years)
• Share information with health authorities globally if necessary

This information cannot be deleted due to regulatory requirements.

12. Contact Us

13. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.